Delete your selfmanaged account

You can delete your selfmanaged account, and everything in it, at any time: yourself in the app, or by asking us.

In the app

1. Sign in and open Account.
2. Choose Delete Account. It lists what’s deleted and what stays for a short time.
3. Type DELETE to confirm, and choose Delete Account. It’s deleted straight away, and the app shows you when it’s done.

If you can’t sign in: by email

1. Email privacy@selfmanaged.co.uk from the email address you sign in with, with the subject “Delete my account”.
2. We’ll email the address on the account to check the request came from you, and delete nothing until you reply from it.
3. If you can’t use that address any more, tell us the address on the account, and we’ll ask you to show it’s yours before we act.
4. We’ll delete the account within one month (usually much sooner), and email you when it’s done.

Before you delete

Save the evidence files you might need: open each tenancy’s evidence file and choose Print Evidence File or Share. Once your account is deleted, we can’t get them back.

What’s deleted

Your account and sign-in, and every property, tenancy, tenant record, rent record, notice, certificate, pet request, repair, photo, evidence file, email and attachment, and your certificate-reading settings.

What stays for a short time

• Copies in daily backups: up to 7 days.
• Emails held by Resend, our email provider: up to 30 days after each arrived.
• Service logs: up to 7 days.
• Certificates sent to Anthropic for reading: up to 30 days after each was read (longer only if Anthropic must keep one to enforce its usage policy, or by law).
• Your emails to us, including this request: kept as a record of what was asked and done. We’ll delete them if you ask.

Only want some records removed?

Email privacy@selfmanaged.co.uk and tell us which.