Emergencies and out of hours
What to do about a leak, no heating, a smell of gas or a power cut, and setting up cover before it happens.
How to do it in the app
- Set up out-of-hours cover and emergency emails
Give your tenants a number to ring out of hours, choose which reports email you at once, and send a test emergency.
Practical guides
- Water leak or burst pipe in a rented home: what to do
A tenant reports a leak or a burst pipe. What their page tells them, getting a plumber, your repair duty, and what to keep a record of.
- No heating or hot water: what to do as a landlord in England
Your tenant has no heating or hot water. What they can safely check, getting a Gas Safe engineer, and keeping them told.
- Gas smell, carbon monoxide or a power cut: what to do first
The words your tenant’s page gives for a smell of gas, a carbon monoxide alarm and a power cut, and what you do next.
- Out-of-hours repairs cover for landlords: set it up now
Why an email isn’t enough at night, a number your tenants can ring, a second trade for each job, and testing it all before winter.
- Get a rented home ready for winter: a landlord’s checklist
Before the cold: the boiler and the gas check, pipes and the stopcock, gutters and drains, and who your tenants ring at night.