Send a repair to a trade

A repair goes to your trade from its card under Needs you, or from the repair’s own page. The trade gets an email with a link to take it.

1. Open the repair from Repairs.
2. Tap Send to the trade’s name. The button names the trade you chose for that kind of repair.
3. Add a note for the trade if you like, but no door, gate or key-safe codes.
4. Tap Send to the trade’s name again.

An emergency asks for no note, and on the repair’s page one tap sends it.

The trade sees what’s wrong, with your tenant’s words and photos, and once they take it, the address and your tenant’s number. Each step then shows on the repair.

Each repair waits for you to tap Send, emergencies included, unless it’s set to go as soon as it’s reported.

Choose a Trade means none is chosen for that kind of repair yet. Add Their Email and Add Their Gas Safe Number fill in what’s missing: gas work goes only to a trade with a Gas Safe number.

Ring them, and record what they said

With their number on file, the repair’s page then asks whether you want to ring them.

1. Tap Ring the trade’s name, or Not Now.
2. After the call, tap They’ll Take It, They Can’t Take It or No Answer.

If you rang them another time, choose Record Their Answer… from the More button. Once they’ve taken it, Add Their Time records the visit time they gave you. To take it back, choose Withdraw from Trade… from the More button.

See what your trades get

Go to Account › Trades and tap Send Test Repair. It goes to your own email: tap through it as a trade would.

The trade needs no account: the link opens a page for the job. There they tap Take This Job or Can’t Take It, then Send Visit Time once they’ve agreed a time with your tenant, I’ve Finished, and Send Invoice. You pay them directly: the app doesn’t handle payments. A trade who doesn’t want your repairs can stop them from that page.

Book it yourself

1. On the repair, open the More button and choose Book Repair….
2. Enter the date under Booked for, and choose Who’s doing it.
3. Tap Book Repair.

No email goes to a trade this way.

Try it in the sample account